Frequently Asked Questions
When will my order be ready?
Many stocked items ordered before 12pm are available for collection from 3pm the same day, subject to stock availability at your selected branch. If an item isn’t available at your chosen branch or requires transfer from another location, it will usually be ready for collection on the next working day. We’ll notify you as soon as your order is ready.
Which branches offer Click & Collect?
Our Click & Collect service is available at all three Buildland branches:
Simply choose your preferred collection branch during checkout.
Will I be notified when my order is ready?
Yes. We’ll email you to confirm when your order has been picked and is ready for collection, so there’s no need to travel until you’ve received confirmation.
Can I collect my order on the same day?
Yes, many stocked products are available for same-day collection when ordered before 12pm. Same-day availability depends on stock levels at your selected branch, so some items may instead be available on the next working day.
Is there a minimum order value?
No. There is no minimum order value for Click & Collect, so you can use the service whether you’re buying a single item or a full project order.