11.1 We hope you’re pleased with your purchase. Should you wish to return anything purchased from us, in full or part return, we will be happy to refund or exchange the goods you have purchased from us as long as it is within 14 days of delivery or collection and providing:

a) You agree to the terms outlined in condition 3, including any applicable restocking fees.

b) The good you want to return are unopened, unused and in fully resalable condition.

c) You will be responsible for returning the goods to us at you own cost and provide proof of return or we can arrange collection which will be chargeable, which will vary depending upon your location and the product type. If collection is required, transport will be arranged within 14 days of the written notification from you.

d) Goods should be returned to us with proof of purchase.

e) We aim to process your refund within 14 days of receipt of the returned items.

f) Refunds can only be made to the original card. Refunded item will only be refunded in cash if the original purchase was in cash.

g) If the goods you return are not in a fully resalable condition, we reserve the right to refuse a refund on the goods.

h) We will only accept the returns back in original packaging, unopened. E.g not having brick open from packs. There will be a 25% restocking charges on all returns that are return in original packaging and banding.

The non-resalable items are the following:

a) Made to measure or bespoke products which have been made to your specification or clearly personalised or which by reason of their nature cannot be returned.

b) Perishable goods.

c) Any products with a short shelf life or sell by date.

d) Specially obtained or ordered goods (“Special Orders”).

e) Aggregates (e.g. ballast and or sands, Including Decorative and standard Gravels).

f) Cementitious goods (e.g. cement).

g) Plaster based products (e.g. multi-finish).

h) Paints and liquids which have been opened.

i) Chemical and liquids which have been opened.

j) PIR insulation boards.

k) Toilet seats which have been opened due to hygiene purposes.

l) Goods that have been fitted and or installed.

m) Any goods which have become mixed inseparable with other items or other orders after their delivery.

Due to the nature of these goods unless they are faulty, we are unable to offer a refund or exchange.

Should the goods supplied be faulty or damaged, you will need to contact the branch in which you ordered from for an exchange to take place. This is providing we have the means to do so. Both our Buildland Ltd branches will aim to replace faulty and damaged goods within 3 working days of you notifying us.

You can notify us by phone or email:

Redditch: 01527 519 444 • Coventry: 02476 703 500 • Email: info@buildland.co.uk